Support Center

Messages Tab

Last Updated: Feb 28, 2015 07:29PM PST
The Messages tab serves as your users' "storehouse" for received push notifications. It allows users to refer back to previous push notifications they may have missed at receiving time.

From within the tab, users can view plain text, template, and linked push notifications' content. They just need to click a message to view the details.


How-To

1. In Step 1 (Functionality), click Add New Tab.


2. Create a Tab Title, select Messages Tab from the Tab Function drop-down, and choose an icon or upload your own. Save your changes. (You can change all this information later.)




3. Go to Step 2 (Content) and click on your new tab. Here you can adjust your tab's settings. Click Save Changes when you're done.
  • Hide Messages Tab: This option will prevent the Messages tab from appearing within your app. You should only check this box if you also plan to enable the Messages Center shortcut below.
  • Message Center shortcut: Checking this box will place a shortcut to the Messages tab at the top of your app's home screen.
  • Icon Location: If you've enabled the shortcut, select where you'd like it to appear (at the top left or top right of your home screen).
  • Icon Opacity: If you've enabled the shortcut, you can adjust its opacity here. The farther to the right, the more opaque (visible) the shortcut will be.






4. That's it! You're all done at this point. Once your app is live, you'll be able to view your received push notifications within your Messages tab.



Message Center Shortcut

The shortcut that appears on the home screen of your app does not indicate how many total push notifications the user has received since they last checked the Messages tab. Rather, the indicator will display a bouncing number when the user receives a push notification while browsing inside the app. For instance, if I'm browsing your app while you send a push notification, then my indicator will display a "1" to alert me that I missed one message while viewing the app.

The indicator is intended to alert users who failed to receive a visible push notification. Any users who were outside of your app when you sent the message would have seen a pop-up, a banner at the top of their phone screen, or a badge on their app icon. This all depends on their personal notification settings, of course! The indicator won't appear & bounce for those users, because it's assumed they've already viewed the message.





Deleting Messages From the Back-End

Through the Messages tab, users can delete previously received push notifications from their device. These messages are stored "locally," on the device itself, so when they trash a message, that action only applies to their own tab.

However, from the Push Notifications section of your dashboard, you can also remove scheduled & previously sent push notifications.


1. When logged into the app, visit the Push Notifications section of the dashboard.


2. At the bottom right of the pop-up window, click the up arrow to reveal your messages log.




3. Find the message you'd like to delete in your log. You'll see a Scheduled section if you have upcoming, scheduled messages. Otherwise, you'll just see a History section.


4. Click the gray X to the right of a message to delete it. (Note: If you delete a scheduled push notification, it will no longer send at its scheduled time.)





Troubleshooting

If you're not seeing messages within your Messages tab, but you're receiving push notifications successfully, it could be due to connection issues. Messages pull in from the server, so if your data/WiFi connection is weak, they may fail to appear in your tab.

For Android Messages tab issues, updating the app will commonly do the trick. Just republish for a new APK file and update your app, then test out the Messages tab after your updated app is released.




Check out some live examples below!




Clicking through to view message content:

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