Support Center

Troubleshooting

  • Android Incompatibility

    Our Android app software is optimized to work on contemporary and widely used Android devices running android ...

    Aug 30, 2017 03:58PM PDT
  • "App Icon Too Heavy" Error

    When uploading your app icon in the Publish Step, you may receive the error message "app icon is too heavy." T...

    Aug 30, 2017 03:53PM PDT
  • Comma Appearing in Place of Street Address

    In tabs that display location addresses, like Contact, Events v2, Around Us, etc., you may see a comma in plac...

    May 21, 2015 04:38PM PDT
  • Crashing Issues

    If your app is crashing, there are several possible causes. First, it's important to identify when it's crashi...

    Aug 31, 2017 11:51AM PDT
  • CSV Files: Unsupported Language

    Ever tried exporting a .csv file from our Real Estate or Golf Course tab, only to find that Excel cannot load ...

    May 29, 2015 10:43AM PDT
  • Facebook Page Failing to Load

    If your Facebook Page is using an old URL format (see example below), it may fail to load in web views within ...

    Sep 17, 2015 10:16AM PDT
  • Message Center Shortcut Not Displaying Message Count

    The home screen Message Center shortcut appears on the app home screen and takes users straight to the Message...

    Sep 09, 2015 02:50PM PDT
  • Push Notification Issues

    We've been seeing a good deal of push notification issues this week, and it seems to be the result of a genera...

    Aug 30, 2017 03:53PM PDT
http://assets0.desk.com/
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assistly
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about
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/customer/en/portal/articles/autocomplete